Settlement Services.

Immigrants and refugees need information and support to help settle as well as adjust to life in Canada. We know which questions you need to ask and we have the resources to get you started on the path to integration.

Our settlement workers can help you with a variety of settlement needs.

We are here to help you with:

  • Finding a place to live
  • Registering children in school
  • Finding a family doctor
  • Finding a job and assisting with foreign credential evaluation
  • Understanding immigration procedures and forms
  • Accessing government services and programs
  • Connecting you with other local agencies
  • Referral to English classes
  • Assistance with banking and financial information

Accessing our services is easy – just ask the receptionist to make an appointment with a settlement worker. At this first meeting, we ask that you please bring your immigration documents so we can determine your eligibility for different programs. You will fill out a registration form, and the settlement worker can answer specific questions and refer you to other CIS programs.

In addition to one to one meetings, we also offer a variety of groups and specialized services:

  • Monthly group for seniors
  • Bi-weekly group for women
  • A variety of programs for children and youth including a staff member who works in the schools helping newcomer students and their families adapt to Canadian education
  • Workshops which assist in finding employment including FoodSafe, First Aid, WHMIS
  • Citizenship classes, IELTS preparation classes

Here’s what our clients have to say…

Important: We ask that you fill out our client registration form before your meeting.

Please contact Demy or Michelle:



Want to double check your next steps? Download our checklist of what you need to complete for immigration.

Looking for extra support and a great way to meet other newcomers to Canada?

Add text here about Women’s Support Circle and Golden Connections

Women’s Support circle

Welcome to a safe, caring and supportive atmosphere for newcomer women   of different cultures.

We provide the necessary services to meet immigrant and newcomers needs, whether socially, economically, language-wise or in community linking. 

Women’s Support Circle provides informational and educational workshops designed to serve and assist new Canadians.

The group offers cultural awareness about the community through networks which allow greater personal outreach.

The group meets regularly on Friday from 1:00 – 3:00 pm at CIS Office.

321 St. Julian Street

Duncan, BC V9L 3S5

If you are interested in joining us, please contact Demy at 250-748-3112 Ext 207 / for further details.

Golden Connections

– Monthly Gathering for Seniors –

Golden Connections is a group that centres around newcomer seniors, in particular CIS clients.

The group met on October 2nd in the child care play space on a beautiful sunny day in the Cowichan Valley. Covid-19 has made it challenging to meet, but also offers an opportunity to look creatively at how to engage our community.

Doris Reich has assumed the role of Golden Connections Coordinator, and our meeting was to get to know each other and talk about how we would like the group to evolve. We want to encourage more newcomer seniors to attend in our safe and comfortable space to practice language skills, learn about the community, and socialize. Local volunteers who attended the meeting are particularly interested in supporting newcomers, and in collaborating with First Nations elders.

We welcome new participants into our Golden Connections community, and are looking forward to meeting the first Friday of each month at CIS.

For further information please contact Doris at: or 250-748-3112.